Finding the Right Therapist

Hellohero

  • HelloHero is a platform that helps students find and connect with therapists who fit their needs.

My role was to design an experience that made finding support feel simple, approachable, and personalized.

Role: Product Designer
Focus: UX / UI / Product Design
Platform: Web / Mobile
Process: Research → Define → Ideate → Prototype → Test

The Problem

Finding a therapist can feel overwhelming, especially for students who may be seeking support for the first time.

Students need to quickly understand:

  • Who can help me?

  • Do they understand what I'm going through?

  • Can I trust this person?

  • How do I know they're a good fit?

  • What happens next?

Evidence

How might we make finding the right therapist feel less overwhelming and more personal?

Key decisions

Student

With a vision for building something meaningful, our founder brings a blend of big-picture thinking and hands-on experience. They set the tone for everything we do.

Founder

Parents

  • Availability

  • Location

  • Insurance / cost

Sales Manager
Marketing Director

Therapist

  • Therapist identity and specialties

  • Comfort and trust

Iterations

Need support → Tell us about yourself → Explore therapists → Compare → Choose a therapist → Connect

Outcome

Find a Therapist
→ What brings you here?
→ Preferences
→ Therapist matches
→ Therapist profile
→ Connect / Book

Reflection

The important UX story is progressive disclosure: don't ask students for everything upfront. Ask only what is needed at each step. Instead of presenting students with a large list of therapists, explore a guided matching experience. What would they like support with.

  • Anxiety & stress

  • Depression

  • Relationships

  • School & academic pressure

  • Self-esteem

  • Something else

Before: Large directory
↓
Exploration: Filters + categories
↓
Final: Personalized therapist matches

Prototype & Testing

Flow 1: Find a therapist
Flow 2: Review therapist profile
Flow 3: Connect with therapist

Then show what changed after testing:

Before testing → Feedback → Design iteration

That demonstrates UX thinking much better than simply displaying polished screens.

  • We're a team of passionate thinkers and doers, dedicated to building with purpose and clarity. Collaboration and curiosity drive everything we do.

  • We believe in keeping things simple, smart, and human. Every project starts with listening and ends with something we're proud to share.

  • From startups to seasoned brands, we partner with people who care about doing things right—and doing them well.